What Can We Help You With?




At E-CARD ID Experts, our efforts don't end with the sale. They begin there. Our technical support engineers are factory-certified on dozens of products and services and provide quick response times and expertise to keep you running. Each team member is an expert, and we use our knowledge to help you succeed. Nobody does it better.

Contact Us


Online Form 

Online Chat*
Mon-Fri, 8am to 5pm (PST)


Track Your Package

Orders History 

Problem With Your Order?

      My Orders


Shipping Policy

International Shipping 

Shipping Dates & Times

Shipping Return


Returns & Refunds

Returns & Refunds Policy

Request Return Code

Request Refund

100% Satisfaction Guaranteed  

Hours & Location

E-Card ID Products Ltd.

7560 Vantage Way,
      Unit 2 – Delta, BC
      Canada | V4G 1H1

Monday to Friday
      8am to 5pm (PST)


My Account

New Account

My Account

Account Settings

Remove Account 

       My Account


Payment Methods

Payment Account & Terms

Request Copy Of Invoice

Update Payment Method

Terms & Conditions

Your Privacy

Information We Collect

Our E-Mail Policy

      Learn More

Everything mechanical wears out, and sometimes things break. E-CARD ID Experts is a factory-certified warranty service provider for all the products and services we offer, so support is live and local. We also offer loaner services on a wide variety of systems, so you can enjoy same- or next-day service, no matter where you are.

Certified Repair

Hot Swap Program

Service Contract  

Manufacturer Certified Technicians 

Legacy Printers & Parts

Learn More

Manufacturer Warranty


lifetime Printhead Warranty Programs

Warranty Period & Processing Times

Extended Warranty Packages

General Information


Exclusive Warranty Program 


Prevention & Overhaul 

On-site Service

100% Satisfaction Guaranteed

Our Partners

Support Tickets

New Support Ticket 

Service Call

On-site Tickets  

Status of Support Ticket 

Follow-up & Satisfaction

How To Get Support?

Scheduled Phone Support

Priority Phone Support

Scheduled Remote Support

Ad-hoc Remote Support

On-site Service 

Installation & Training

Hardware & Software Installation 

Training Modules 

Remote Training Sessions

On-site & Groups  

Learn More

Need Help?

Our technical engineers are available by email or telephone.  Phone and email support is always free for any system acquired from E-CARD ID Experts!

All repairs and support come with a 100% Satisfaction Guarantee!
Call Now